Shipping policy

Shipping Policy

Last updated August 10, 2026

Where we ship

We ship within the United States, including Alaska and Hawaii. We do not ship internationally at this time.

Shipping cost

Shipping is free on all United States orders during our launch period. If we change shipping options or rates, the cost will be shown at checkout before you pay.

Processing and delivery

Orders are processed within [PROCESSING DAYS] business days. You will receive a confirmation email with tracking when your order ships. Delivery time after that depends on the carrier and your location, and carrier estimates are not guarantees.

If we cannot ship within our stated window, we will email you with a revised shipping date and the option to cancel for a full and prompt refund. If we cannot give you a revised date, we will tell you that, and you may cancel at any time before the order ships.

Address accuracy

Please enter a complete and accurate shipping address at checkout. Orders are processed automatically and may ship quickly, and they are not held for manual address review. Once an order has shipped we cannot redirect it, and an order delivered to the address you provided is considered fulfilled. If you notice a mistake before your order ships, email [SUPPORT EMAIL] immediately and we will try to correct it. Orders shipped to an address entered incorrectly are not eligible for refund, though we may offer a one-time courtesy replacement at our discretion.

Risk of loss

Title and risk of loss pass to you when we deliver your order to the carrier. You authorize us to arrange carriers on your behalf to deliver the order to the address you provided.

Missing, lost, or damaged packages

If tracking shows your package was delivered but you cannot find it, please check with household members, neighbors, your building's front desk, and your local carrier first, since packages are often recovered that way. If you still cannot locate it, email [SUPPORT EMAIL] within 30 days of the delivery date.

Where a carrier confirms a package was lost, damaged, or misdelivered in transit, we will replace it at no cost. Where tracking confirms delivery to the address you provided, we may offer a one-time courtesy replacement at our discretion. We may ask for supporting information or a carrier case number, and we may need to wait for a carrier investigation to conclude.

Storage and handling

Please store your product as directed on the label. We are not responsible for product left in extreme heat or cold after delivery.

Contact

Email support@elovl.com with your order number and we will help.